iPhone 7 plus screen
iPhone 7 plus screen

The iPhone 7 Plus, with its large and vivid display, provides a great user experience. However, like any technological device, it can face issues, including an unresponsive touch screen. Before you panic, take a moment. Most touch screen problems have viable solutions, and we’re here to guide you through them.

Why Isn’t Your Touch Screen Responding?

Understanding the root cause can make the resolution process smoother:

  1. Software Glitches: Occasionally, software hiccups can cause the touch screen to become unresponsive.
  2. Physical Damage: Dropping your phone or exposing it to liquid can damage internal components or the touch-sensitive layer.
  3. Dirty Screen: Grime, dirt, or moisture on the screen can obstruct touch sensitivity.

Troubleshooting and Fixes

  1. Restart Your iPhone: Often, the simplest method works wonders. Hold the power button and volume down simultaneously until the Apple logo appears.
  2. Clean Your Screen: Using a soft microfiber cloth, gently clean your screen. If it’s excessively dirty, dampen the cloth slightly (never apply liquid directly).
  3. Remove Screen Protectors or Cases: Sometimes, these accessories might interfere with touch sensitivity.
  4. Update iOS: An outdated OS can sometimes be the culprit. Head to Settings > General > Software Update to see if there’s a pending update.
  5. Adjust Touch Settings: Navigate to Settings > Accessibility > Touch > 3D & Haptic Touch. Adjust the touch sensitivity settings and test the responsiveness.
  6. Reset All Settings: As a last resort, go to Settings > General > Reset > Reset All Settings. This won’t erase content but will restore default settings.
  7. Seek Professional Help: If none of the above solutions work, it might be time to visit an Apple Store or authorized service provider.

Preserving Touch Screen Health

To minimize future touch screen issues:

  1. Regular Cleaning: Frequently clean your screen to prevent obstructive grime buildup.
  2. Use Quality Screen Protectors: These can shield against scratches and minor impacts.
  3. Avoid Exposing to Extreme Conditions: Extreme cold or heat can affect the screen’s functionality.


A non-responsive touch screen on your iPhone 7 Plus can be a source of frustration, but in many cases, it’s easily remediable. Whether you’re performing a simple restart, adjusting settings, or seeking professional help, always approach the issue with patience and care.


  1. Is there a difference between the screen not turning on and touch not working?
    • Yes. If the screen doesn’t turn on, it’s a display issue. If it lights up but doesn’t respond to touch, it’s a touch sensitivity problem.
  2. Will Apple repair my unresponsive touch screen for free?
    • Depending on your warranty or AppleCare+ status and the issue’s cause, Apple may offer free or discounted repairs.
  3. What should I avoid using to clean the iPhone screen?
    • Avoid abrasive cloths, towels, paper towels, and avoid applying liquids directly to the screen.
  4. Can third-party apps cause touch screen problems?
    • Rarely, but malfunctioning apps can sometimes cause the screen to freeze.
  5. How long does a professional touch screen repair typically take?
    • Depending on the store’s workload, it can take anywhere from a few hours to a couple of days.
Eric Chan

Hi! I’m Eric and I work on the knowledge base at GadgetMates.com.  You can see some of my writings about technology, cellphone repair, and computer repair here.

When I’m not writing about tech I’m playing with my dog or hanging out with my girlfriend.

Shoot me a message at ericchan@gadgetmates.com if you want to see a topic discussed or have a correction on something I’ve written.

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