Problem Restarting Your PC
Problem Restarting Your PC

“There Was a Problem Resetting Your PC” Troubleshooting

When attempting to reset your Windows PC, encountering the error message “There was a problem resetting your PC” can be frustrating. However, there are several methods to troubleshoot and potentially resolve this issue.

  1. Fix Windows Image With DISM:
    • Microsoft suggests repairing the local Windows image file using the Deployment Image Servicing and Management (DISM) command. This can resolve issues with core system features, including the reset function.
    • Open Command Prompt as an Administrator and enter dism /online /cleanup-image /restorehealth. After the command completes, reboot your PC and try resetting it again​​.
  2. Use Windows Startup Repair:
    • Windows’ Startup Repair tool can resolve issues that might be causing the reset process to fail.
    • For Windows 11: Go to Settings > System > Recovery, click “Restart Now” next to “Advanced Startup,” and then select “Startup Repair” from the Troubleshoot > Advanced Options menu.
    • For Windows 10: Navigate to Settings > Update & Security > Recovery, click “Restart Now” in the “Advanced Startup” section, and then select “Startup Repair”​​.
  3. Use System Restore:
    • System Restore can roll back your PC to a previous state, undoing recent changes that may be causing the reset error.
    • Access System Restore by opening the “Start” menu, selecting “Recovery,” and then “Open System Restore.” Choose the most recent restore point and follow the on-screen instructions to restore your PC​​.
  4. Additional Troubleshooting Steps:
    • Check for a stable internet connection, as this is necessary for resetting your PC.
    • Ensure you have sufficient storage space, with at least 10GB free.
    • Temporarily disable any antivirus software, as this can interfere with the reset process.
    • Use the Windows Recovery Environment: Restart your PC and press F8 repeatedly to access the Advanced Startup Options menu. Then, select Troubleshoot > Advanced options > Startup settings and choose Safe Mode. Try resetting your PC in Safe Mode​​.


If you encounter the “There was a problem resetting your PC” error, try the above steps, starting with simpler solutions like running the DISM tool or using Startup Repair. If these methods do not work, System Restore or additional troubleshooting steps may be necessary. If all else fails, contact Microsoft support for further assistance.


  1. What does the error message mean?
    • This error suggests there was an unexpected problem during the reset process, possibly due to corrupted system files, hardware configuration issues, or other software problems.
  2. How can I prevent this error in the future?
    • Regularly update your system, maintain enough storage space, and avoid making unnecessary changes to system settings. Keeping your PC in good health can help prevent such errors.
Eric Chan

Hi! I’m Eric and I work on the knowledge base at  You can see some of my writings about technology, cellphone repair, and computer repair here.

When I’m not writing about tech I’m playing with my dog or hanging out with my girlfriend.

Shoot me a message at if you want to see a topic discussed or have a correction on something I’ve written.

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