Paramount Plus Logo
Paramount Plus Logo

Sometimes, instead of your favorite show, all you get on Paramount Plus is a frustrating black screen. Don’t worry; here are some things you can do to get back to streaming:

Basic Fixes

  • Refresh/Restart: Sometimes the simplest solution is the best. Refresh your browser page (F5 on most keyboards) or close and restart the Paramount Plus app.
  • Internet Check: Make sure your internet connection is strong and stable. Slowdowns can cause all sorts of streaming problems.
  • Check for Updates: Ensure the Paramount Plus app and your device’s operating system are up-to-date. Updates often fix bugs that cause problems.

Deeper Troubleshooting

If the basics don’t work, let’s dig a little deeper:

Clear Your Cache and Data

Data stored by your device gets messy sometimes. Clearing the cache and data for the Paramount Plus app can solve strange issues.

  1. Find the Paramount Plus app in your device’s settings
  2. Look for the options to “Clear Cache” and “Clear Data”

Uninstall and Reinstall

This gives the app a completely fresh start:

  1. Completely remove the Paramount Plus app from your device.
  2. Reinstall it from the app store.

Still Having Trouble?

Here’s a table outlining some common problems and solutions:

ProblemPossible Solutions
Black screen with audioTry the basic fixes above. If that doesn’t work, it might be a compatibility issue – contact Paramount Plus support.
Black screen on specific devicesCheck Paramount Plus’s supported device list. Look for known issues with your model and follow their specific troubleshooting steps.
Error messages along with the black screenCheck Paramount Plus help ( for that specific error code’s meaning

Remember: Paramount Plus has a comprehensive help section with guides tailored to specific devices. Head there if you need more in-depth support.

Understanding Paramount Plus Black Screen Issue

When streaming on Paramount Plus, a black screen issue can be particularly frustrating. It’s important to understand the common causes, the platform’s functionality, and device compatibility to resolve these errors efficiently.

Common Causes of Black Screen Errors

Several factors may contribute to black screen issues on Paramount Plus. Usually, the culprits include:

  • Internet Connection: Slow or unstable internet can lead to buffering and black screens.

  • Software Glitches: Paramount Plus or the device’s software may have bugs that need fixing through updates.

  • Browser Cache: An overloaded browser cache can hinder the streaming process, causing errors like black screens.

  • Hardware Issues: Faulty cables or incompatible devices also lead to display problems during streaming.

How Paramount Plus Functions

Paramount Plus operates by streaming content over the internet. When you choose a video, the service processes the data and sends it through the web to your device. The platform relies heavily on a strong internet connection and device software being in good working order.

Device Compatibility

Not all devices work perfectly with every streaming service. Paramount Plus supports a range of devices, yet it’s crucial they meet the following:

  • Latest Software: Devices need recent updates to ensure compatibility.

  • Supported Models: Only certain models may be compatible with the Paramount Plus app.

  • Adequate Hardware: Older devices might lack the hardware to process high-quality streams.

By focusing on these key aspects, users can better diagnose and tackle black screen issues, ensuring a smoother viewing experience on Paramount Plus.

Initial Troubleshooting Steps

When Paramount Plus goes to a black screen, the fix is often simple. Let’s walk through some quick fixes to get your streaming back up and running.

Refresh and Restart Techniques

One can often solve a black screen issue simply by refreshing the app or webpage. On devices, a reboot may be just what’s needed. For web users, press F5 or click the refresh icon in your browser. For app users, close the app completely and reopen it.

Cache and Cookies Management

A buildup of cache and cookies can cause streaming problems. It’s smart to regularly clear these out. Guidelines are as follows:

  • On your browser: Navigate to settings and find the section for clearing browsing data.
  • On mobile devices: Go to your app’s settings and choose to clear cache and cookies.

Checking Internet Connectivity

A stable internet connection is key for seamless streaming. Here are steps to ensure a smooth connection:

  • Wi-Fi users: Make sure your connection is stable. If it’s shaky, try restarting your router.
  • Mobile data users: Confirm that you have sufficient data and a strong signal.
  • If using a modem, consider restarting it to refresh your connection.

Advanced Resolutions for Black Screen

When Paramount Plus goes dark, it’s often more than a simple glitch. Here are some targeted approaches that can bring the screen back to life.

Software and Firmware Updates

Checking for updates is crucial as they often contain fixes for bugs that could be causing the black screen issue.

  • On devices: One should navigate to their device settings and look for system updates. If available, download and install.
  • For the Paramount Plus app: Open the app store on your device, find the app, and if an update button shows, press it to get the latest version.

Browser and App Solutions

For those streaming on a web browser like Chrome, Firefox, or Safari, clearing the cache or trying a different browser can sometimes do the trick.

  • Clear Cache: Go to the browser’s settings, find the clear browsing data option, and clear the cache and cookies.
  • Switch Browsers: If the issue persists on one browser, switching to another could resolve the problem.

Network Equipment Troubleshooting

At times, the culprit is the network equipment, and a few steps can resolve this.

  • Restart Router and Modem: Unplug both devices, wait for a minute, then plug them back in and wait for all lights to stabilize.
  • Check Connection: Examine if the network speed is adequate for streaming. If not, contacting the internet service provider could help.

Specific Device Guidelines

When Paramount Plus goes to a black screen, different devices need different fixes. Here’s how to get your stream back up and running.

Smart TV and Streaming Device Fixes


  • Restart your device and check for updates.
  • Remove and reinstall the Paramount Plus app.

Apple TV:

  • Ensure your Apple TV’s firmware is the latest version.
  • Force close the app and relaunch it.

Fire Stick:

  • Clear the app’s cache from your Fire Stick settings.
  • Confirm that your internet connection is stable.

Android TV, Samsung TV, LG TV:

  • Restart the TV and router to refresh the connection.
  • Make sure the app is up to date, or uninstall and reinstall it if issues persist.

Mobile and Computer Instructions

iPhone/Android Phones:

  • Restart your phone to clear any temporary glitches.
  • Update the app through your respective app store.


  • Clear your web browser cache or try a different browser.
  • Check for any available updates for your browser or the Paramount Plus app.

Gaming Console Adjustments

Xbox (Xbox One, Xbox Series X|S):

  • Perform a power cycle: turn off the console, unplug it for a minute, then plug it back in.
  • Check if Paramount Plus is up to date and if not, download the latest version.


  • Close the Paramount Plus app completely and restart your console.
  • Ensure your console’s software is current, as outdated versions may cause streaming issues.

Service and Subscription Issues

When using Paramount Plus, viewers might run into black screen issues related to service subscriptions or problems on the server’s end. Understanding these can help pinpoint the trouble spot.

Account Verification and Payment Concerns

Payment Issues: At times, a subscription might not be recognized due to payment hiccups. Paramount Plus requires an up-to-date payment method. If the payment declines or lapses, viewers might face streaming interruptions leading to a black screen. Check for any notifications about payment issues and update billing information accordingly.

Account Status: Make sure the account is in good standing. If there’s any discrepancy, issues such as a black screen can occur when trying to stream content. Verify that the subscription status is active and the account has not been put on hold.

Server-Side Problems and Recognition

Service Outages: Streaming services, including Paramount Plus, sometimes suffer from server outages. This can result in widespread issues like black screens during streaming attempts. Look for official updates or an outage map to confirm server-side problems.

Maintenance Work: Scheduled maintenance by Paramount Plus can temporarily disrupt services. During these periods, users may encounter the black screen issue. It is usually resolved once the maintenance window concludes. Keep an eye out for announcements regarding planned updates or maintenance from the service provider.

Performance Enhancement Tips

When Paramount Plus goes to a black screen, it can be a real letdown. Fortunately, there are ways to enhance performance and get back to streaming smoothly.

Optimizing Streaming Quality

To ensure the best viewing experience, one should consider the quality of the stream. Paramount Plus supports up to 4K resolution, but this requires a strong and stable internet connection. Adjusting the streaming quality in the settings can be a quick fix. Lowering the resolution may lead to a less detailed picture, but it can make the video play without interruptions.

  • Check streaming settings and adjust to a lower quality if needed.
  • Close other applications that might be consuming bandwidth.

Speed Tests and Bandwidth Considerations

Bandwidth is vital for smooth streaming. It’s important to know how fast the internet connection is and if it’s capable of handling streaming services efficiently.

  • Perform a speed test using reliable websites like to check the current internet speed.
  • Ensure that the internet speed aligns with the requirements of Paramount Plus for different resolutions.

By following these tips, users can enhance the quality of their streaming experience on Paramount Plus and say goodbye to that pesky black screen.

External Factors Affecting Streaming

Streaming on Paramount Plus can be impacted by various factors outside the direct control of the service. Understanding these can help address and resolve issues.

VPN and Privacy Settings

VPN Services: A virtual private network can mask your location but may also interfere with streaming performance. Paramount Plus might have difficulty providing seamless content delivery if a VPN reroutes your connection.

  • Confirm VPN compatibility with Paramount Plus.
  • Consider disabling the VPN to improve streaming if the service is interrupted.

Privacy Software: Programs designed to block tracking or advertisements can sometimes disrupt video streaming.

  • Disable ad blockers or privacy extensions to see if streaming improves.
  • Check that Paramount Plus is on the exception list of your privacy tools.

Environmental Interferences

Internet Hardware: Devices like routers or modems can become overloaded or outdated, causing weak signals or dropouts.

  • Restart your modem or router to clear potential hiccups.
  • Ensure your hardware can handle the data demands of streaming video.

Physical Barriers: Thick walls or long distances from the Wi-Fi source can reduce signal strength.

  • Move closer to the router or use a Wi-Fi extender for a stronger connection.
  • Minimize obstructions between your device and the router.

By tackling these variables, users can often alleviate streaming difficulties and enjoy a smoother viewing experience on Paramount Plus.

Content Access and Restrictions

When you’re tucked in for a movie night, the last thing you want is a black screen. Paramount Plus may restrict access to content for a few reasons, such as your location or the specific licensing agreements for the shows and movies they offer.

Geo-Locking and Content Availability

Geo-locking might sound high-tech, but it’s just a way for streaming platforms to manage who watches what and where. For instance, a movie or TV show available on Paramount Plus in the United States might not be accessible in Canada due to different licensing agreements. This is frustrating for viewers who find themselves blocked from streaming their favorite shows when traveling or living abroad.

  • Common Geo-locking Indicators:
    • Message stating content is not available in your region.
    • Black or restricted screen when accessing certain titles.

Understanding Licensing Agreements

“Licensing agreements” may sound dull, but they’re crucial. They’re the deals that streaming platforms, like Paramount Plus, make with movie and TV show creators. These agreements decide:

  • Which regions can watch: Some content might be exclusive to certain countries.

  • How long a show or movie stays: Sometimes, a title may only be streamable for a limited time before it’s gone.

  • Things to remember about licensing:

    1. Agreements vary by title, influencing where and when a show or movie can be streamed.
    2. Titles can disappear from the platform if the agreement ends and isn’t renewed.

Understanding these points ensures you know why sometimes, without warning, a black screen can replace the opening credits of your anticipated binge-watching session.

Troubleshooting for Continuous Use

For a smooth Paramount Plus experience, ensuring your app and device run smoothly is key. Let’s get into how to keep you streaming without hiccups over the long haul.

Long-Term Fixes and Preventive Actions

Updating Your App: Always keep your Paramount Plus app updated. Developers release updates that often include crucial fixes for bugs that can cause the app to crash or display a black screen. It’s simple: open your app store, locate Paramount Plus, and tap ‘Update’ if it’s available.

Device Compatibility: Sometimes, older devices struggle with new apps. Verify that your gadget is still supported by Paramount Plus. This info can be found on the app’s official website or in the app store details.

Scheduling Regular Maintenance Checks

Routine Force Closures: Don’t wait for problems to show up. Make it a habit to force quit the Paramount Plus app from time to time. This helps it to start fresh and can keep issues like freezing and crashing at bay.

Power Cycle Your Device: Every week, completely turn off your device for a minute before turning it back on. This power cycle can work wonders, giving your device a fresh start and potentially fixing persistent black screen issues.

When prevention doesn’t cut it and you’re left staring at a black screen, remember that uninstalling and then reinstalling the app can act as a hard reset, clearing out any lingering problems. Keep these tips in mind, and you’re set for endless streaming.

Cost and Value Analysis

When it comes to streaming services like Paramount Plus, understanding subscription costs and weighing them against competitors is key.

Breaking Down Subscription Costs

Paramount Plus offers various tiers for its streaming service. A basic plan with ads usually costs less than a premium ad-free experience. The exact cost may vary, but it typically ranges around:

  • Essential Plan (with ads): $4.99 per month
  • Premium Plan (ad-free): $9.99 per month

Customers can often save money by opting for an annual subscription instead of monthly payments. Bundling with other services may also offer additional savings.

Evaluating Competing Streaming Services

When comparing Paramount Plus to other services like Amazon Prime Video, the cost is just one piece of the puzzle. Each service provides a unique selection of movies, TV shows, and original content. Amazon Prime, for instance, is part of a larger subscription that includes benefits like fast shipping and music streaming, typically at $12.99 per month or $119 per year.

It’s important for the consumer to consider which streaming services best fit their viewing preferences and whether the cost justifies the value received. Sometimes, the decision might hinge on exclusive content or the availability of bundle deals that combine various entertainment options.

Frequently Asked Questions

Encountering a black screen on Paramount Plus can be frustrating. This section aims to equip you with specific steps to address the problem across various devices.

How can I fix a black screen issue on Paramount Plus using a Samsung TV?

If you’re using a Samsung TV and Paramount Plus is showing a black screen, first try resetting the app. If this doesn’t work, check for any available software updates for your TV, or reinstall the Paramount Plus app.

What steps should I take when experiencing a black screen on Paramount Plus with audio?

When the audio works but the screen is black, start by restarting the streaming device. If that doesn’t resolve it, check your device’s connection to the internet and make sure it’s strong.

Why does my Paramount Plus app show a black screen on my Firestick device?

A black screen on a Firestick device when using Paramount Plus often points to a connectivity issue. Confirm your Firestick is connected properly to your TV and internet. Clearing the cache in the Firestick settings may also help.

What are the troubleshooting methods for a black screen on Paramount Plus on an Android device?

For Android devices, begin by force-closing the Paramount Plus app. If this doesn’t fix the issue, clearing the app’s cache or checking for Android system updates could be necessary steps.

How do I resolve a black screen problem on Paramount Plus on my iPhone?

On an iPhone, a good start is to close the app and restart your device. If the problem persists, look for any available updates for the Paramount Plus app or the iOS itself.

What should I do if my Paramount Plus is not working properly on my Roku device?

For Roku users facing Paramount Plus issues, start by restarting your Roku device. If this doesn’t help, removing the Paramount Plus channel and adding it back can often resolve the black screen issue.

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