Mail In Your Device

In our current age of digital dependency, a malfunctioning device, whether it’s a smartphone, tablet, or computer, can disrupt our daily routines. What if your device decides to go on a hiatus, and you’re not near a repair shop, or your schedule simply doesn’t allow for a store visit? Enter GadgetMates’ Mail-In Repair Service—an intuitive, reliable, and seamless way to get your broken device fixed.

GadgetMates Las Vegas Store - Outside Front
GadgetMates Las Vegas Location

Mail-In Your Device For Repair

GadgetMates has pioneered a service that brings comfort, flexibility, and convenience by allowing you to mail your faulty device for repair. You don’t have to worry about navigating traffic or squeezing in a store visit during your busy day. This service is designed to fix your device quickly and return it to you as good as new.

Mail in repairs

You can mail us your broken device for repair

We’re Fast…

We do repairs 7 days a week to minimize processing times. Once we receive and diagnose your item, you will get a report for approval.

We’re Affordable…

Our prices for mail-in repairs are lower than any other place because of our volume. Mail-in repairs are handled in our tech repair facility and you save big.

We’re Effective…

See our Google and Yelp reviews. Our technicians are some of the best in the country at all types of issues with Apple, Samsung, and PC products.

Some of the devices we can fix via Mail-in

  • Phones
  • Apple iPhone
  • Samsung Galaxy
  • Google Pixel
  • Tablets
  • Apple iPad
  • Samsung Galaxy Tab
  • Computers
  • Apple Macbook
  • Apple iMac
  • Desktop PC
  • Laptop PC
  • Other Electronics
  • Game Consoles
  • Smart Watches
FAQ

do you have a question?

You’ll see some of our most popular Q&A questions on this page. Don’t see your question answered? No problem!

Call our team or contact us and we’ll have a support specialist reach out to you.

Contact Us

Convenience: Mail your device from anywhere, anytime—saving you travel time and ensuring you receive high-quality service no matter your location.

Expertise: Your device is handled by trained and certified technicians who can troubleshoot and repair a wide range of issues.

Speed: GadgetMates understands your need for a quick fix and strives to offer swift turnaround times.

Security: Your device is returned via secure, tracked shipping to guarantee its safe arrival back to you.

The process is a simple, 4-step journey:

Step 1: Submit a Repair Request
Visit the GadgetMates website and navigate to the “Mail-In Your Device” page. Fill out the repair request form with your device details and the issues it’s facing. After you submit the form, GadgetMates’ team will review your request and respond with a repair quote.

Step 2: Mail Your Device
Once you approve the quote, securely package your device and mail it to the provided GadgetMates’ repair center address. It’s advisable to use a tracked shipping service for peace of mind.

Step 3: Device Repair
Upon receiving your device, GadgetMates’ expert technicians will get to work. They’ll confirm the issue, repair the device, and then conduct stringent quality checks to ensure the problem is thoroughly fixed.

Step 4: Device Return
Post-repair, your device is safely repackaged and mailed back to your given address via tracked shipping. You’ll receive a tracking number so you can monitor your device’s journey back to you.

GadgetMates’ Mail-In Repair Service covers a wide variety of devices and issues:

Devices:

Smartphones: All models of iPhones, Samsung Galaxy, Google Pixel, and more.
Tablets: Includes all iPad models, Samsung Galaxy Tab, Microsoft Surface, etc.
Computers: Ranging from MacBooks, iMacs to Windows laptops and desktops.
Common Issues:

Screen replacements
Battery replacements
Water damage repair
Software issues
And much more
Note: For less common issues, GadgetMates will evaluate the device and provide feedback and a quote upon receipt.

To ensure the process is smooth and your device reaches GadgetMates safely, consider the following tips:

Back-Up Your Data: Prior to mailing your device, make sure to back up all data to prevent any potential loss.

Reset Your Device: For privacy reasons, consider resetting your device to its factory settings. Remember to disable all passwords and remove SIM cards and SD cards.

Secure Packaging: Make sure your device is well-cushioned to avoid any damage during transit. Bubble wrap or foam padding are great for this purpose.

Use Tracked Shipping: Choose a shipping service that provides tracking and insurance for added security.

To request a mail-in repair service, please call the GadgetMates Mail-in Center at 702-444-0000 and ask to setup a repair. Once started, we will provide a repair quote for your approval.

Our expert technicians can fix a wide variety of issues, including screen replacements, battery replacements, water damage repair, software issues, and much more. For less common issues, we will evaluate the device upon receipt and provide feedback and a quote.

Secure packaging is crucial. Ensure your device is well-cushioned to avoid damage during transit. Bubble wrap or foam padding are ideal for this purpose.

Yes, it is highly recommended that you back up all your data before sending your device. Although our technicians take the utmost care, data loss can occasionally occur during repair.

Yes. We recommend using a shipping service that provides tracking. When we return your repaired device, we also use a tracked shipping service and provide you with the tracking number.

The total turnaround time will depend on the shipping time and the nature of the repairs. Once we receive your device, we strive to repair it and ship it back to you as quickly as possible.

Our customer service team is always ready to assist. You can reach out via phone, email, or our website’s live chat feature. We’re here to guide you at any point in the process.