We’ve collected several of the most-asked questions about Apple Stores and listed them for you here. Browse through these FAQs to find answers to questions you may have about Apple and its policies.
Shopping & Purchasing
Q: How do I check my order status? A: You can check your order status by visiting the Apple Store online and signing into your Apple ID account, or by visiting Apple’s shopping help section where you can track your purchases and shipping information (source: Apple Shopping Help).
Q: What payment methods does Apple accept? A: Apple typically accepts major credit cards, debit cards, Apple Pay, PayPal, Apple Gift Cards, and financing options like Apple Card Monthly Installments or carrier billing for eligible purchases.
Q: Can I return or exchange my Apple product? A: Yes, Apple generally offers a 14-day return policy for most products purchased from Apple Store locations or online. Items must be in original condition with all accessories and packaging (source: Apple Shopping Help).
Product Selection & Guidance
Q: How do I choose the right Apple product for my needs? A: The Apple Store offers clean, bright environments with helpful staff trained to find the best Apple product for your specific needs. Online, you’ll find plenty of product information, though the in-person experience provides more personalized guidance (source: iMore Apple Buyer’s Guide).
Q: Can I compare different iPhone or iPad models? A: Yes, both the physical and online Apple Store allow you to compare different models side-by-side, including specifications, features, and pricing for iPhones, iPads, Macs, and other Apple products (source: Apple FAQ).
Technical Support & Services
Q: What is the Genius Bar and how do I book an appointment? A: The Genius Bar is Apple’s in-store tech support service where trained technicians help with device issues, repairs, and technical questions. You can book appointments through the Apple Store app, Apple’s website, or by calling your local store (source: Mac Observer Genius Bar Guide).
Q: Do I need an appointment for technical support? A: While appointments are recommended and often required for Genius Bar services, some stores may accommodate walk-ins depending on availability. Booking in advance ensures you’ll get the help you need at your preferred time.
Q: What should I bring to my Genius Bar appointment? A: Bring your device, proof of purchase (if available), any accessories related to your issue, and a backup of your data if possible. Also bring valid ID and your Apple ID login information.
Store Operations
Q: What are Apple Store hours? A: Store hours vary by location. You can find specific hours for your local Apple Store using the store locator on Apple’s website or through the Apple Store app.
Q: Can I pick up online orders at the store? A: Yes, Apple offers in-store pickup for online orders at most locations. You’ll receive a notification when your order is ready, and you’ll need to bring valid ID and your order confirmation.
Q: Does Apple offer personal setup services? A: Yes, many Apple Stores offer Personal Setup sessions where staff can help transfer data, set up your new device, and show you key features. These sessions may be free or have a nominal fee depending on the service level.
Community & Resources
Q: Can I get product advice from other customers? A: Yes, the Apple Online Store features a Questions & Answers section where actual visitors ask and answer detailed product questions, providing community-driven insights about specific Apple products (source: Apple Q&A).
Q: Are there educational resources available? A: Apple Stores often host Today at Apple sessions – free educational workshops covering photography, coding, music creation, and other topics using Apple products.
For additional questions not covered here, visit Apple’s Shopping Help page or contact your local Apple Store directly.
Does Apple Store Price Match?
Yes, but they have a somewhat restricted policy. Apple does not price match all retailers so YMMV (your mileage may vary). It’s best to go into the store with the offer from another seller to see what the store staff can offer you. In general you must be within 14 days of purchase to get anywhere on a price match or adjustment.
a) If Apple Lowers Their Price Within 14 Days
If Apple lowers the price of an Apple-branded product within 14 days of your purchase, you can obtain a refund for the difference by visiting an Apple Store or contacting the Apple Contact Center at 1-800-676-2775.
b) Another Retailer Offers A Lower Price Within 14 Days
If you are within 14 days of purchase and notice another Apple Authorized retailer advertising a lower price than what you paid, you might be able to get some or all of the difference credited back to you. Apple limits the total refund amount to a maximum of 10% of the original sale price. They will match some, but not all third-party sellers. Many people have reported success with price matching companies like Best Buy, Walmart, and Target but not the same success when trying to match Amazon or Costco. It’s best to contact your local Apple Store to see what your options are and how to proceed with a match.
This “policy” is YMMV and is not listed on the Apple website, but customers and former staff have reported it being valid on Reddit. It’s not advertised, but a practice honored by the staff when brought up.
Am I Able To Return Something I Bought At The Apple Store?
Yes. Apple’s Standard Return Policy covers items up to 14 calendar days from the purchase date. You are able to return items during this period with “No Questions Asked”. This covers items that have been purchased directly from Apple, either online or at an Apple Retail Store. Apple products purchased through other retailers must be returned in accordance with their respective returns and refunds policy.
Items must be repackaged with all the cords, adapters and documentation that were included when you received it.
What is the return policy at the Apple Store?
Apple generally accepts returns within 14 days of purchase for unused and unopened items. Some exceptions may apply to certain products or purchases made during holiday seasons.
Are Any Items Ineligible For Return?
From Apple’s Standard Return policy, the following items are ineligible for return:
- Opened software*
- Electronic Software Downloads
- Software Up-to-Date Program Products (software upgrades)
- Apple Gift Cards (includes previous generation Apple Store Gift Cards and App Store & iTunes Gift Cards)
- Apple Developer products (membership, technical support incidents, WWDC tickets)
- Apple Print Products
*You can return software, provided that it has not been installed on any computer. Software that contains a printed software license may not be returned if the seal or sticker on the software media packaging is broken.
Does Apple Store Take Cash?
Yes, Apple Stores accept cash. You can make your purchases with cash at any physical Apple Store location. Apple’s preferred method of payment at the stores is credit and debit cards.
Does Apple Store Do Trade-Ins?
Yes, Apple offers a trade-in program. You can bring eligible devices to an Apple Store and get credit towards a new purchase or an Apple gift card. If your device isn’t eligible for credit, Apple will recycle it for free.
Does Apple Store Accept PayPal?
No, Apple Stores do not currently accept PayPal as a payment method. However, you can use PayPal to purchase Apple gift cards online, which can then be used at the store.
However, PayPal as a valid payment method for online purchases (placed on Apple.com).
Does Apple Store Take Walk-Ins?
Apple Stores do accept walk-ins. However, for specific services like the Genius Bar, it’s recommended to make an appointment to ensure you receive timely service. Guests with appointments get priority over those without and at many locations it can take several hours to be seen without a walk-in. A tip to get seen earlier when walking in is to show up on a weekday when other people are typically at work (9AM – 5PM). Those time periods tend to be less busy for the stores.
Does Apple Store Replace Batteries?
Yes, Apple Stores offer battery replacement services. You can schedule an appointment at a store or mail in your device for battery service.
Do Apple Stores repair cracked screens?
Yes, Apple Stores offer screen repair services for most iPhone and iPad models. The cost will depend on the device model and severity of the damage.
Does Apple Store Do Repairs?
Yes. Apple Stores are equipped to perform a wide range of repairs on Apple products, including iPhones, iPads, MacBooks, and more. It’s advisable to book an appointment for repair services.
Does Apple Store Install Screen Protectors?
Many Apple Stores offer screen protector installation services. They use a specialized machine to apply the screen protector flawlessly on your device.
Do I Need An Appointment For Genius Bar Service Or Can I Walk In?
For Genius Bar services, it’s generally better to make an appointment to ensure you get timely assistance. However, some stores may accommodate walk-ins based on availability.
How Do I Make an Appointment For Genius Bar Service?
You can make an appointment at an Apple Store through the Apple Store app or Apple’s website. Choose your local store and select the service you need.
https://www.apple.com/retail/geniusbar/
How Do You Find the Closest Apple Store?
To find the nearest Apple Store, use the Apple Store app or Apple’s website. You can search based on your current location or enter a city, state, or ZIP code.
Who Owns Apple Store Locations?
Apple Stores are owned and operated by Apple Inc. They are official retail outlets selling Apple products and offering services.
Can You Return Online Purchases at a Physical Apple Store?
Yes, you can return or exchange items purchased online at any Apple Store. The return policy typically allows returns within a certain period after purchase.
What Type Of ID Do You Present for Apple Store Purchases?
When making a purchase at an Apple Store, you may need to present a valid government-issued photo ID, especially for transactions involving credit, contracts, or trade-ins.
Does Apple Store Offer Student Discounts?
Apple offers special pricing for students, teachers, and educational staff. This discount applies to various Apple products, including Macs and iPads.
Can You Buy AppleCare+ For Purchases Done Online In An Apple Store Location?
You can purchase AppleCare+ at an Apple Store, even if you originally bought your device online. It’s a way to extend warranty and support for your Apple product.
How Long Do I Have To Purchase AppleCare Plus?
In most countries and regions you can buy AppleCare+ within 60 days of your device purchase.
Does the Apple Store offer extended warranties?
Yes, Apple offers AppleCare+ extended warranties for most of their devices. These warranties provide additional coverage for accidental damage and service repairs.
Does Apple Offer Data Transfer Services?
Yes, Apple Stores offer data transfer services for most devices. There may be a small fee associated with this service. This service will help you move your data from your old device to your new one, ensuring a smooth transition.
Does Apple Recycle Old Apple Devices At Their Stores?
Apple Stores have a recycling program for old Apple devices. You can bring in your old device, and Apple will recycle it responsibly.
Is Parking Free at The Apple Store?
Parking availability and policies vary by Apple Store location. Some stores may have free parking, while others might not offer parking facilities. If you have to pay to park at an Apple Store location see if they will validate your parking at the store.
Does Apple Run Events and Workshops at Apple Store Locations?
Yes, some Apple Stores offer free Today at Apple sessions, which include workshops on various topics like photography, music production, and coding.
Apple Stores often host special events, workshops, and classes. Check Apple’s website or the Apple Store app for schedules and details for your local store.
Can I Use Gift Cards for Apple Store Purchases?
Yes, Apple Store Gift Cards can be used for purchases at Apple Stores.
Is Technical Support Available at Apple Stores?
Yes, the Genius Bar offers technical support and troubleshooting.
Are Personal Setup Services Available at Apple Stores?
Yes, Apple offers personal setup services for new devices.
Can I Buy Refurbished Apple Products at Apple Stores?
Refurbished products are available online and in some Apple Stores.
Can I Place An Online Order And Pickup At An Apple Store?
Yes, you can pick up most online orders at any Apple Store location. You will receive an email notification when your order is ready for pickup.
Do I need an appointment to shop at the Apple Store?
No, you don’t need an appointment to browse or make purchases at the Apple Store. However, appointments are recommended for Genius Bar service and some workshops.
Can I Buy Accessories For Non-Apple Devices at the Apple Store?
The selection of accessories at Apple Stores primarily focuses on Apple products. You may find a limited selection of third-party accessories for other brands, but it’s not guaranteed.
What happens if I need service for a device purchased outside of the US?
Apple Stores in most countries can service devices purchased in other countries. However, certain limitations or fees may apply.
How do I find out what services are available at my local Apple Store?
You can visit the Apple website and select your local store to see a list of available services and hours of operation.
Does the Apple Store offer in-store financing options?
Yes, Apple offers financing options through select partners in some countries. You can inquire about financing options at your local store.
Can I speak to a product specialist at the Apple Store?
Yes, all Apple Store employees are trained product specialists. They can answer your questions about specific products and recommend the best option for you.
Are Apple Stores Open on Weekends and Holidays?
Most Apple Stores are open 7 days a week. Holiday schedules will vary from location to location. Check your the store list to find your store’s individual page to see what the store hours and closures are.
How To Get A Job At The Apple Store?
You can apply online at Apple’s Store careers page:
https://www.apple.com/careers/us/retail.html
If you get a call-back for an interview, check out the many online videos about interview tips & tricks.
