Streaming services can sometimes have errors, and Paramount Plus users may encounter one called Error 6013. This error can stop users from watching movies and TV shows on Paramount Plus. It often means there’s a problem with the content’s playback, which can be caused by various technical issues. To fix this, users can try a few troubleshooting steps. For example, if you’re using a Fire TV Stick, you might need to change the display settings. Some users have had success by switching the resolution from 2160p to 1080p. For Apple TV or Android TV, try deleting and reinstalling the Paramount Plus app, or make sure your subscription is active and there are no payment issues.
Troubleshooting Paramount Plus Error 6013: Get Back to Streaming
Error 6013 on Paramount Plus is a pesky problem that often pops up on streaming devices, particularly Fire TV Sticks. It typically signals an issue with the video resolution settings. Thankfully, there are several quick fixes you can try to get your shows back on track.
Adjusting Resolution Settings
The most common fix for error 6013 involves adjusting the resolution settings on your Fire TV Stick.
- Go to your Fire TV Stick’s Settings.
- Navigate to Display & Sounds.
- Select Display.
- Change the Video Resolution from “Auto” or “2160p” to “1080p.”
This change should resolve the error in most cases. If not, try the following additional troubleshooting steps.
Other Troubleshooting Tips
| Issue | Possible Solution |
|---|---|
| App Cache | Clear the Paramount Plus app cache in your device settings. |
| Network Connection | Restart your modem and router to refresh your internet connection. |
| Device Restart | Restart your Fire TV Stick or other streaming device. |
| App Update | Check for and install any available updates for the Paramount Plus app. |
| Device Update | Ensure your streaming device’s operating system is up to date. |
If the error persists, it could be a temporary server issue on Paramount Plus’s end. In this case, you might need to wait a bit and try again later. You can also check the Paramount Plus Help Center or social media for any announcements regarding known issues.
Key Takeaways
- Error 6013 is a playback issue on Paramount Plus that can interrupt streaming.
- Simple troubleshooting steps can often resolve the error, like altering device resolution.
- In some cases, reinstalling the app or checking subscription status is necessary.
Understanding Paramount Plus Error 6013
Error 6013 on Paramount Plus prevents users from streaming content. This article offers a detailed look at identifying the issue and understanding its causes.
Identifying the Error
When Paramount Plus shows error code 6013, people usually can’t watch their shows. The error code may show up on various devices, such as smart TVs, Roku, Amazon Fire Stick, Apple TV, or even mobile apps. Users will either see a message with the error or notice that their content just won’t play.
Causes and Implications
Two main causes are behind Error 6013 on Paramount Plus. First, the app itself might be having issues which can often be solved by reinstalling it. Simple steps like deleting the app and getting it again from the store can work. Second, connection problems are common culprits. They can range from poor internet strength to glitches with the WiFi network. Subscription issues may also cause error 6013 to appear. If a Paramount Plus subscription lapses, the service won’t stream until it’s renewed.
Each of these concerns impedes the ability to enjoy the streaming service. Quickly fixing them restores a smooth viewing experience.
Resolving Error 6013
Error 6013 can be troubling for Paramount Plus users. The following specific steps can help get your content streaming smoothly again.
Basic Troubleshooting Steps
First, make sure your app has the latest updates. Sometimes older versions cause problems. Next, try restarting your device to refresh the system. Restarting can clear minor glitches quickly. If the restart didn’t work, check your Wi-Fi. A stable connection is key for streaming. If you are using a VPN, consider turning it off. Paramount Plus may not work well with some VPNs.
For a clearer system, clear your cache. This step often fixes error 6013. To do this, go to your device settings, find the Paramount Plus app, and clear the cache. If nothing else works, log out of Paramount Plus, then log in again. This simple action can reset your viewing experience.
Advanced Solutions
If basic steps don’t fix the error, try uninstalling and reinstalling the Paramount Plus app. This can remove any deeper issues within the app’s files. Make sure, also, your device’s operating system is up to date. Outdated systems can cause streaming troubles.
Last, consider a factory reset of your device. Remember, this will erase all your data, so use it as a last resort. Before you do this, check the Paramount Plus help site or contact their support. They might offer specific fixes for error 6013 that save you from a factory reset.
Frequently Asked Questions
This section answers common queries about the Paramount Plus error code 6013. It covers solutions for various devices and what this error means for your streaming experience.
How can I resolve the 6013 error when trying to watch Paramount Plus on a Samsung TV?
For Samsung TV users, correct the 6013 error by checking for software updates for both your TV’s firmware and the Paramount Plus app. If available, install these updates. Restarting your TV can also help reset the app and potentially eliminate the error.
What are common troubleshooting steps for Paramount Plus error 6013 on Amazon Fire Stick?
If you encounter error 6013 on your Fire Stick, try lowering the device’s resolution. Change it from 2160p to 1080p using the ‘up’ and ‘rewind’ buttons. Additionally, ensure your app is up to date and restart your Fire Stick to clear any temporary glitches.
Is there a known fix for the 6013 error on Paramount Plus for Roku devices?
Roku users can address error 6013 by ensuring that both the Roku device software and the Paramount Plus app are up to date. If the error persists, try removing the Paramount Plus channel, restarting your Roku device, and then adding the channel back.
What does the error code 6013 on Paramount Plus indicate?
Error code 6013 generally indicates a playback issue, often related to device compatibility or outdated software. It can also suggest problems with your account subscription or payment details.
Why does the Paramount Plus error code 6013 persistently occur while streaming?
Persistent occurrence of error 6013 may point to ongoing compatibility issues with the streaming device or long-standing bugs in the app that need attention from the developers.
What solutions are users discussing on Reddit for the Paramount Plus error 6013?
Reddit users frequently recommend checking and updating the app, ensuring that the device’s firmware is current, and adjusting streaming settings. Some users have found success by reinstalling the Paramount Plus app after a complete uninstall.
