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When you’re using Paramount Plus, you might see error code 6013. This can interrupt your viewing and you might need to fix it. The error usually means there’s a problem with your streaming device or the app itself. You can try a few things to solve it. For example, you can uninstall and then reinstall the Paramount Plus app on your device. Also, make sure your subscription is still active and hasn’t expired. It’s also a good idea to regularly update the app to prevent these errors.

Troubleshooting Paramount+ Error Code 6013

Understanding the Error

Error code 6013 on Paramount+ typically signals a playback issue. This error is known to primarily affect Amazon Fire TV Stick users, but it can appear on other devices as well.

Common Causes and Solutions

Device Resolution

The most common fix for error code 6013 is to adjust your device’s resolution settings.

  • Amazon Fire TV Stick: Change the resolution from 2160p (4K) to 1080p. You can do this by simultaneously pressing the “up” and “rewind” buttons on your remote.
  • Other Devices: Check your device’s display settings and lower the resolution if it’s set to 4K.

Software Updates and Cache

Ensure that both your Paramount+ app and device software are up-to-date. Clearing the app cache can also resolve this issue.

Restart Your Device

A simple restart can often fix minor glitches that may be causing the error.

Contact Paramount+ Support

If the problem persists, reach out to Paramount+ customer support. They can offer further assistance and investigate any potential server-side issues.

Table: Troubleshooting Tips for Error Code 6013

Amazon Fire TV StickChange resolution to 1080p (press “up” and “rewind” buttons simultaneously)
Other DevicesLower resolution to 1080p in display settings
All DevicesUpdate Paramount+ app and device software, clear app cache, restart device, contact Paramount+ support

Key Takeaways

  • Error code 6013 can disrupt streaming on Paramount Plus.
  • Reinstalling the app and checking the subscription status are common fixes.
  • Regular app updates and maintenance reduce the risk of errors.

Understanding and Resolving Error Code 6013

This section provides clear steps to understand and fix the error code 6013 on Paramount Plus. If you encounter this issue, the following information will help.

Causes of Error Code 6013

Error code 6013 often occurs due to outdated software or disruptions in the internet connection. It may also arise if there’s a glitch with the app’s cache data. Knowing these causes can help in applying the right fix.

Troubleshooting Steps for Error Code 6013

Start with simple troubleshooting steps. First, ensure your internet connection is stable. You can do this by testing other devices on your Wi-Fi network. If other apps stream well, your internet is likely fine. Next, try restarting your device, which can clear temporary issues.

  • Internet: Check your Wi-Fi or router.
  • Restart: Turn your device off and then on again.

Technical Solutions to Fix Error Code 6013

If basic troubleshooting doesn’t work, move on to these solutions:

  1. Update Your App and Operating System: Make sure both are up to date to avoid compatibility issues.
  2. Clear Cache: Go to the app settings and clear the app’s cache.
  3. Uninstall and Re-install: Remove the app from your device and download it again. This can often clear up any errors caused by corruption in the original installation.
  4. Check Subscription: Ensure your subscription is active.
  5. Hard and Factory Resets: These are more drastic steps. A hard reset involves turning off your device and unplugging it for a few minutes. A factory reset will return your device to its original settings and will remove all data.

It’s best to go in order of these steps, as each increases in its level of impact on your device.

Support and Maintenance

When Paramount Plus users encounter Error 6013, quick solutions and helpful guidance are key. This section aims to provide clear steps for contacting customer support and taking preventive actions to maintain a smooth streaming experience.

Contacting Customer Support for Error 6013

If Error 6013 occurs, the first step is to reach out to Paramount Plus Customer Support. Users may experience this error when they have trouble with content streaming or app crashing. Here’s how to get in touch:

  1. Visit the Paramount Plus help center and click on the “Contact Us” link.
  2. Choose “Error Code” from the drop-down menu and mention Error 6013 in the description.
  3. Provide your account information, including email and subscription details if necessary.

The support team is trained to resolve issues swiftly and provide guidance on account-related inquiries. Users can also log in to their account to check for any additional information that might help with troubleshooting.

Preventive Measures and Regular Updates

Regular updates can prevent many common issues with streaming services like Paramount Plus. Follow these steps to keep your app in good working order:

  1. Check for updates in your device’s app store and install them promptly.
  2. Clear the app’s cache to solve minor glitching or crashing problems.
  3. Ensure your subscription is active to maintain uninterrupted access to content.

By installing the latest updates and performing routine maintenance, users contribute to a better and more reliable streaming experience. Regular checks and updates can minimize the occurrence of errors such as 6013.

Frequently Asked Questions

This section provides answers to some of the most common queries users have regarding error code 6013 on Paramount Plus. The answers focus on different devices and deliver clear, step-by-step solutions.

How can I resolve the error code 6013 when streaming on a Samsung TV?

First, try to restart the Paramount Plus app. If this does not work, reboot your Samsung TV and reinstall the app. Checking your internet connection can also be helpful.

What are the common fixes for error code 6013 on Paramount Plus discussed on Reddit?

Reddit users suggest that clearing the app’s cache, restarting the device, or even reinstalling the Paramount Plus app are effective strategies for resolving the issue. Always ensure the app is updated to the latest version.

Is there a troubleshooting guide for error code 6013 on Amazon Fire Stick for Paramount Plus?

Yes. Start with a restart of your Amazon Fire Stick. Clearing the application cache and data through the device settings often helps. If that fails, remove and reinstall the Paramount Plus app.

What steps should I follow to fix error code 6013 when using Paramount Plus on Roku?

Restarting your Roku device can often solve the problem. If not, remove the Paramount Plus channel, then add it again. Make sure your Roku software is up to date as well.

What does error code 6013 indicate while using Paramount Plus?

Error code 6013 usually points to a streaming issue, which could be due to an outdated app, connectivity issues, or device-specific problems that prevent content from playing properly.

What are the reasons for recurring error code 6013 on Paramount Plus?

Recurring error 6013 could be due to persistent connectivity issues, an expired subscription, an outdated application, or glitches in the device’s firmware that need an update.

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