FaceID Error
FaceID Error

Face ID, introduced with the iPhone X, has revolutionized the way users unlock their phones, validate purchases, and more, by using advanced facial recognition technology. However, like all tech innovations, it’s not immune to issues. When Face ID fails to work, it can be frustrating, but with the right troubleshooting steps, it can often be resolved swiftly.

1. Ensure Proper Alignment:

The first step in resolving Face ID issues is to ensure your face is properly aligned with the front-facing camera. The camera should have a clear, unobstructed view of your face, so remove any covering or accessories that may be blocking it.

2. Check for Obstructions and Cleanliness:

Any smudges, dirt, or obstruction on the front camera can hinder Face ID from working correctly. Gently clean the camera using a soft, lint-free cloth to remove any residues or obstructions.

3. Evaluate Camera Functionality:

Sometimes, a malfunctioning front camera can be the root cause. Test the front camera by taking a selfie or using apps that utilize the front-facing camera to determine if there are any visible defects or abnormalities.

4. Reconfigure Face ID Settings:

If the Face ID still isn’t responding, go to Settings > Face ID & Passcode and reset Face ID. After resetting, configure it again by following the on-screen instructions to set up a new facial scan.

5. Update to the Latest iOS Version:

Outdated software can lead to various glitches, including Face ID malfunctions. Navigate to Settings > General > Software Update, and install any available updates to ensure your device runs the latest iOS version.

6. Assess Ambient Lighting Conditions:

Face ID requires adequate lighting to accurately recognize faces. If you are in a too dark or too brightly lit environment, try changing your location or adjusting the ambient light.

7. Restart Your iPhone:

A simple restart can resolve many technical glitches. Turn off your iPhone X and then turn it back on to see if it resolves the Face ID issue.

8. Disable Face ID and Enable Again:

Navigating to Settings > Face ID & Passcode and disabling the Face ID feature, followed by enabling it again after a few moments, can sometimes rectify the problem.

9. Check for Face Obstructions:

Face ID may not work properly if you are wearing sunglasses, a hat, or a mask, or if something is covering your face. Remove any face obstructions and try again.

10. Seek Professional Assistance:

If all else fails, it’s time to contact Apple Support or visit an Apple Authorized Service Provider for professional diagnostics and potential repair or replacement services.


A non-functional Face ID can be inconvenient, but through methodical troubleshooting, many issues can be resolved independently. Ensuring the proper alignment, keeping the camera clean, and maintaining optimal lighting conditions are simple yet effective solutions. Updating software, restarting the device, and reconfiguring Face ID settings can also rectify many glitches related to Face ID. However, persistent issues should be addressed by seeking professional assistance to avoid further complications and ensure the seamless functioning of the facial recognition feature.


  1. Can a dirty camera obstruct Face ID functionality?
  2. Will Face ID work if I am wearing a hat or sunglasses?
    • Some accessories like hats or sunglasses can obstruct Face ID recognition; removing them might help in proper functionality.
  3. Does ambient lighting affect Face ID?
    • Indeed, overly bright or dark conditions can impair Face ID’s ability to recognize faces properly.
  4. Can outdated iOS versions lead to Face ID malfunctions?
    • Yes, outdated software can cause glitches; hence updating to the latest iOS version is recommended.
  5. Should I seek professional help if the issue persists?
Eric Chan

Hi! I’m Eric and I work on the knowledge base at GadgetMates.com.  You can see some of my writings about technology, cellphone repair, and computer repair here.

When I’m not writing about tech I’m playing with my dog or hanging out with my girlfriend.

Shoot me a message at ericchan@gadgetmates.com if you want to see a topic discussed or have a correction on something I’ve written.

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