Free Diagnostic

We’ll test your electronics. Stop by any store and get a Free Diagnostic test on your small electronic devices (iPhones, iPads, Computers, Laptops, Tablets, Smartphones, Game Consoles, etc.) with no obligation to repair.

Free with No Obligation.

Our diagnostic process is simple. And you’re never obligated to do the repair if you don’t want to. Once you come in we will:

  • Evaluate the problem
  • Tell you what’s wrong
  • Provide an estimated cost to repair

From there you can choose how to proceed. We can quickly diagnose any issue with iPhones, iPads, PCs, Laptops, Apple Watches, etc. Again, there is absolutely no charge and no obligation for this service so feel free to call or stop by today.

Free Diagnostic on Electronics

How It Works

Bring In Device

Stop by a store location

We Test & Report

We will test & provide an estimate

You Decide

You can choose to repair or not

Electronics Recycling in Las Vegas
We do Electronics Recycling

If Your Device Is Dead, Recycle

GadgetMates is your reliable electronics repair partner and we will do everything we can to deliver accurate and honest information to you so that you can make the best decision on your repair. Our technicians will thoroughly examine your device, identify the root cause of the issue, and report back to you. This comprehensive diagnostic process allows us to give you an accurate assessment of the problem and recommend the most appropriate repair solution.

Once you have the results of your diagnostic you can choose to repair, take your item back unrepaired (no charge), or to recycle it. We recycle all donated items through our community partner – The Blind Center of Nevada.

Whatever direction you go with your repair, we encourage you to stop by a GadgetMates first so you will accurately know what you’re dealing with.

Items Valid For Free Diagnostic

Items We can Diagnose

  • iPad & Tablets
  • iPhones
  • Samsung Galaxy Phones
  • Google Pixel
  • Smartwatches & Fitness
  • Airpods
  • Macbooks
  • Gaming Consoles
  • Xbox
  • Playstation / PS5
  • Nintendo
  • Small Electronics
  • Computers
  • Laptops
  • Servers
  • Computer Parts / Hardware
  • Computer Monitors
Items Not Able To be Diagnosed

Items We Can’t Diagnose

  • Large Appliances
  • Microwaves
  • Refrigerators
  • Air Conditioners
  • Heaters
  • Lighting Products
  • Cables
  • TVs
  • Audio Receivers
  • VHS Players

do you have a question?

You’ll see some of our most popular Q&A questions on this page. Don’t see your question answered? No problem!

Call our team or contact us and we’ll have a support specialist reach out to you.

Yes, we offer free diagnostic tests for electronic devices brought to our store. Our technicians will perform a thorough assessment of your device to identify any issues. This helps us provide you with an accurate diagnosis and recommend the most suitable repair solution.

The duration of the diagnostic process may vary depending on the complexity of the issue and the type of device. In most cases, we aim to complete the diagnostic test within a short period of time, usually within 24-48 hours. Our priority is to provide you with a comprehensive diagnosis as quickly as possible.

After the diagnostic test, our technicians will provide you with a detailed report of the findings. We will explain the issues discovered, discuss the available repair options, and provide an estimated cost and timeframe for the repair. You can then decide whether to proceed with the repair.

Yes, at GadgetMates, we have a team of skilled technicians who possess extensive experience in repairing electronic devices. They undergo regular training to stay up-to-date with the latest advancements in technology and repair techniques. Rest assured that your devices are in capable hands.

If you decide not to proceed with the repair after the diagnostic test, there is no charge at all. Our diagnostic is No Obligation, meaning you can collect your device without any charges. We are here to provide you with honest assessments and help you make the best decision.

If your device is still covered by the manufacturer’s warranty, we recommend contacting the manufacturer or authorized service center for repair options. However, if your warranty has expired or the issue is not covered, GadgetMates can offer you reliable repair solutions.

The duration of a repair depends on the type of issue and the availability of replacement parts. Our goal is to complete repairs in a timely manner to minimize any inconvenience to our customers. In many cases, we aim to complete repairs within 2-3 business days, but this may vary based on the complexity of the repair.

While we strive to repair as many devices as possible, there are instances where a device may be beyond repair due to severe damage or other factors. In such cases, our technicians will provide you with alternative options, such as data recovery or assisting you with finding a suitable replacement device.