Account disabled in itunes and app store

Recovering a disabled Apple ID is crucial since it’s your key to accessing various Apple services, including device sign-ins, App Store purchases, and iCloud. The disabling of your Apple ID can happen due to various reasons, such as forgotten passwords, multiple incorrect password attempts, or violations of Apple’s terms of service. Here’s a comprehensive guide to help you regain access to your Apple ID:

If You Forgot Your Password

  1. Reset Your Password: Visit the Apple ID website and select the option “Forgot your Apple ID or password?”. Enter your Apple ID and choose the method you prefer for resetting your password – via email, phone number, or security questions. Follow the on-screen instructions to reset your password. This will allow you to regain access to your Apple ID and use your Apple services again​​​​.

If Your Account Is Temporarily Disabled

  1. Wait for 24 Hours: If your account has been disabled due to multiple incorrect password entries, it will be temporarily locked. You can try to sign in again after a 24-hour period. If you still can’t access your account, proceed to reset your password using the aforementioned steps​​.

If You Violated Apple’s Terms of Service

  1. Contact Apple Support: If your account is permanently disabled, possibly due to violations of Apple’s terms, you will need to contact Apple Support for further assistance. In such cases, reinstatement of your account is not guaranteed​​.

Account Recovery Process

  1. Initiate Account Recovery: If you’re unable to reset your password because you don’t have sufficient information, use Apple’s account recovery process. This is designed for situations where you lack the necessary details to reset your password, especially when two-factor authentication is enabled. Account recovery can take several days to complete, during which you won’t have access to your account​​​​.
  2. Verification and Wait Time: After initiating account recovery, you’ll receive an email confirming your request with a timeframe for when you can expect access to be restored, usually within 72 hours. During this period, you should avoid using the device used for the account recovery request, as it might cancel the process. Turning off other devices signed in with your Apple ID can also help avoid delays​​.
  3. Check Recovery Status: You can check the status of your recovery request at any time by visiting and entering your Apple ID​​.
  4. Speeding Up the Process: Sometimes, you can expedite the recovery process by verifying a six-digit code sent to your primary email address or providing credit card details to confirm your identity​​.

Preventing Future Disabling

  • Use a Strong Password: Ensure your password is robust, combining letters, numbers, and symbols.
  • Keep Your Password Confidential: Never share your Apple ID password with anyone.
  • Be Cautious When Entering Passwords: Always enter your password in secure environments.
  • Adhere to Apple’s Terms of Service: Avoid activities that violate these terms, such as dealing with pirated content or distributing malware.

In conclusion, if your Apple ID is disabled, it’s essential to follow these steps carefully to regain access. Depending on the cause of the disabling, the process may involve resetting your password, waiting out a temporary lockout, or going through the account recovery process. Keeping your Apple ID secure and adhering to Apple’s terms can help prevent future issues.

Eric Chan

Hi! I’m Eric and I work on the knowledge base at  You can see some of my writings about technology, cellphone repair, and computer repair here.

When I’m not writing about tech I’m playing with my dog or hanging out with my girlfriend.

Shoot me a message at if you want to see a topic discussed or have a correction on something I’ve written.

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