UPS My Choice
UPS My Choice

UPS My Choice is a service provided by UPS, giving customers more control and visibility over their incoming and outgoing shipments. It’s designed to improve the delivery experience for residential customers, offering various features that cater to busy lifestyles. This article offers a detailed overview of UPS My Choice, explaining how it works, its key features, and benefits to help you determine if it’s the right solution for your needs.

Simplifying Package Deliveries: A Deep Dive into UPS My Choice

What is UPS My Choice?

UPS My Choice is a free service offered by UPS that gives you more control and flexibility over your package deliveries. It lets you track packages, change delivery dates or locations, and even get alerts when your deliveries are on their way.

How Does UPS My Choice Work?

Signing up for UPS My Choice is easy and can be done online. Once you’re a member, you can start managing your deliveries right away. You’ll receive notifications about incoming packages and can choose from several delivery options to fit your schedule and preferences.

Key Features and Benefits

UPS My Choice offers a range of features designed to make your life easier:

  • Delivery Alerts: Get notifications via email, text, or the UPS app when your package is out for delivery.
  • Delivery Changes: Reschedule deliveries, redirect them to a different address, or have them held at a UPS Access Point location.
  • Vacation Hold: Suspend deliveries while you’re away and have them resume upon your return.
  • Authorized Pickup: Allow someone else to pick up your package on your behalf.
  • Delivery Planner: See all your incoming packages in a convenient calendar view.

UPS My Choice Membership Tiers

FeatureFree MembershipPremium Membership
Delivery alertsYesYes
Delivery changesLimitedUnlimited
Vacation holdYesYes
Authorized pickupYesYes
Delivery PlannerYesYes
2-hour delivery windowNoYes
Estimated delivery timeYesYes

UPS My Choice Premium

While the basic UPS My Choice membership is free, there’s also a premium option available for a yearly fee. UPS My Choice Premium offers additional benefits, including:

  • 2-hour Delivery Window: Choose a specific 2-hour window for your deliveries.
  • Unlimited Delivery Changes: Make as many changes to your deliveries as you need.

Who Can Benefit from UPS My Choice?

UPS My Choice is ideal for anyone who wants more control over their package deliveries. It’s especially useful for people who:

  • Work from home: You can schedule deliveries for times when you’ll be home to receive them.
  • Travel frequently: You can have packages held while you’re away or redirected to a different location.
  • Receive a lot of packages: You can stay organized and keep track of all your deliveries in one place.

Getting Started with UPS My Choice

If you’re ready to take control of your deliveries, sign up for UPS My Choice today. It’s a simple and convenient way to make sure your packages arrive when and where you want them.

Key Takeaways

  • Two Levels of Membership: UPS My Choice offers Basic (Free) and Premium (Paid) memberships.
  • Delivery Management: Change delivery dates or locations, and specify where to leave packages.
  • Real-Time Tracking: View all details of inbound and outbound shipments on one screen.
  • Delivery Alerts and Photos: Receive notifications and see exactly where your packages were delivered.

UPS My Choice: Every Feature

Take control of your deliveries with UPS My Choice, a free service that puts you in the driver’s seat (pun intended!).

Track all shipments in one placeView inbound and outbound shipments on a single dashboard, no more juggling tracking numbers.
Get delivery alertsStay informed with email and text notifications about upcoming deliveries, including estimated arrival times.
Change delivery optionsRedirect your package to a UPS Access Point®, hold it for pick-up at a The UPS Store, or even change the delivery date – all with a few clicks.
Leave special instructionsLet the driver know where to leave your package if you’re not home, like with a neighbor or in a specific location.
Sign for packages remotelyNo need to be home to sign for important deliveries. Use the app to sign electronically and keep your package safe.
Schedule deliveriesChoose a specific time window for your delivery, ensuring you’re there to receive it. (This feature may have additional fees)
Manage returns easilyInitiate and track returns directly through UPS My Choice, simplifying the process.
Premium perks (paid subscription)Get even more control with 2-hour confirmed delivery windows, shipment signature on file, and more.

UPS My Choice is free to join and offers a variety of benefits for both personal and business users. Whether you’re a frequent online shopper or a busy professional, it’s a valuable tool to streamline your delivery experience.

Here are some additional things to keep in mind:

  • UPS My Choice is available in most countries where UPS operates.
  • You can sign up for UPS My Choice online or at any The UPS Store location.
  • Once you’re signed up, you can manage your preferences and settings through the UPS My Choice website or app.

Understanding UPS My Choice: Basic vs. Premium

UPS My Choice comes in two flavors: Basic and Premium. Here’s a quick comparison:

Basic (Free)

  • Delivery alerts.
  • Inbound and outbound package visibility.
  • Estimated delivery time.
  • Authorize release of packages.
  • Specify delivery location at home.

Premium (Paid – $19.99/year)

  • All Basic features.
  • Unlimited changes to delivery at no extra cost.
  • Upgrade UPS SurePost® packages.
  • Confirmed delivery windows available.

Real-World Experiences with UPS My Choice

Reddit users have shared varied experiences with UPS My Choice. Some have faced challenges with the service not meeting expectations, while others have found it useful. Common issues include:

  • Delivery instructions not being followed.
  • Difficulty in changing delivery addresses.
  • Charges for services that don’t always deliver as promised.

The Benefits of UPS My Choice

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Despite some user frustrations, UPS My Choice offers several benefits:

  • Enhanced Visibility: Track all your shipments in one place.
  • Flexibility: Reschedule or redirect deliveries to suit your availability.
  • Security: Delivery photos provide proof of where your package was left.

How to Make the Most of UPS My Choice

To maximize the benefits of UPS My Choice, consider the following tips:

  • Regularly update your preferences and delivery instructions.
  • Use the Premium service for greater flexibility, especially if you receive packages frequently.
  • Stay informed about any additional charges for specific services.

User Perspectives: Is UPS My Choice Worth It?

Opinions on UPS My Choice’s value vary. Some users appreciate the additional control over their deliveries, while others find the service lacking, especially when specific delivery instructions are ignored or when unexpected fees are charged.

UPS My Choice in Action: A Case Study

A Reddit user shared their experience with a package being delivered to the wrong address despite using UPS My Choice. This highlights the importance of clear communication and the need for UPS to adhere to customer preferences.

UPS My Choice and Technological Integration

UPS My Choice integrates with UPS’s technology to provide real-time tracking and delivery management. This integration is crucial for the service’s effectiveness, though it’s not without its flaws, as user experiences suggest.

Challenges and Solutions

Users have reported challenges with UPS My Choice, including incorrect delivery locations and unmet delivery preferences. Solutions include clearer communication with UPS and using the Premium service for more flexibility.


UPS My Choice offers a mix of benefits and challenges. While it provides greater control over deliveries, user experiences suggest there’s room for improvement in its execution and reliability.

FAQs About UPS My Choice

  1. What is UPS My Choice? UPS My Choice is a service that gives customers more control over their package deliveries, with options to reschedule, redirect, or authorize package releases.
  2. Is UPS My Choice free? There are two versions: Basic (Free) and Premium (Paid). The Basic version offers essential features, while Premium provides more advanced options.
  3. Can I change the delivery address with UPS My Choice? Yes, but there may be additional charges, and some restrictions apply based on the shipper’s preferences.
  4. How do I sign up for UPS My Choice? You can sign up on the UPS website by providing your details and choosing between the Basic or Premium version.
  5. Are there any downsides to using UPS My Choice? Some users have reported issues with delivery instructions not being followed and additional charges for certain services.

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