How to replace the keyboard on your HP
How to replace the keyboard on your HP

There’s nothing more frustrating than when you’re in the middle of a task and your HP laptop keyboard decides to quit on you. It’s easy to panic, but fret not! Here’s a step-by-step guide to help you diagnose and hopefully resolve the issue.

🛑 Disclaimer: Always ensure your laptop is turned off and unplugged before attempting any physical solutions.

1. Basic Checks

2. Clean Your Keyboard

Dirt and debris can sometimes hinder key function.

  • Use compressed air: Gently blow between the keys to remove any dust or debris.
  • Wipe down with a soft cloth: Ensure the cloth is slightly damp, not wet, and use it to clean the surface of the keys.

3. Update or Reinstall Keyboard Drivers

  • Step 1: Right-click on the Windows icon and select ‘Device Manager.
  • Step 2: Locate ‘Keyboards‘ and right-click on ‘Standard PS/2 Keyboard’ or the one listed.
  • Step 3: Choose ‘Update driver‘ and let Windows search for the latest driver.

If updating doesn’t help:

  • Step 4: Go back, right-click, and select ‘Uninstall device’. After uninstalling, restart your laptop. Windows will reinstall the driver upon boot-up.

4. Check for Windows Updates

  • Step 1: Click on the Windows icon, select ‘Settings’, then ‘Update & Security’.
  • Step 2: Click ‘Check for updates’. Install any available updates and restart your laptop.

5. External Keyboard Test

Connect an external keyboard:

  • If the external keyboard works, your laptop keyboard might be faulty and might need replacement.
  • If it doesn’t, the issue is likely software-related.

6. System Restore

If the issue started recently, reverting to a previous state might help:

  • Step 1: Type ‘create a restore point’ in the Windows search bar and select it.
  • Step 2: Click on the ‘System Restore’ button and follow the prompts.

7. Check Keyboard Settings

  • Step 1: Go to ‘Control Panel’ > ‘Region and Language’ > ‘Keyboards and Languages’ tab.
  • Step 2: Ensure the correct keyboard layout is selected.

8. Reset Your Laptop

As a last resort, consider resetting your laptop. Ensure you back up all important data first.


While a malfunctioning keyboard can be a source of stress, these steps should help you address the common causes. If none of the solutions work, your HP laptop keyboard might require professional repair or replacement.


  1. Is it expensive to replace an HP laptop keyboard?
    The cost varies based on the model and service charges, but it’s generally affordable.
  2. Can I use my laptop with an external keyboard indefinitely?
    Yes, many people use external keyboards for comfort or ergonomic reasons without any issues.
  3. How can I prevent my laptop keyboard from malfunctioning in the future?
    Regular cleaning, avoiding spills, and not using excessive force when typing can help prolong its lifespan.
  4. Are wireless keyboards compatible with HP laptops?
    Most wireless keyboards that use USB or Bluetooth should be compatible.
  5. Can software issues cause keyboard malfunctions?
    Yes, outdated drivers, certain applications, or system glitches can affect keyboard function.
Eric Chan

Hi! I’m Eric and I work on the knowledge base at  You can see some of my writings about technology, cellphone repair, and computer repair here.

When I’m not writing about tech I’m playing with my dog or hanging out with my girlfriend.

Shoot me a message at if you want to see a topic discussed or have a correction on something I’ve written.

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