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We offer a 30 day return period on all our items unless otherwise specified. Please note if your item was shipped that we do not cover return shipping. Items must be returned in the same condition they were received. Items that are damaged or missing accessories are not eligible for return. If an item is defective, please contact as soon as you can to make sure the item is still in the return period. Please note that opened software, opened consumables, and special order items are not returnable.
Returns must be done at the original pickup location. Please note that if you purchased an item from a partner, the return would be done to the same partner location. If an item was picked up at a GadgetMates location, then it can be returned to any GadgetMates location. If you chose to have an item shipped to you, please note that we do not cover return shipping.
We offer local pickup at our location and partner locations. Please note items are located at the location specified on the page and should be picked up at the specified location. Sometimes, items can be transferred for an additional fee. In some cases, transferring items may not be available.
We ship most items anywhere in the domestic US. Please use shipping calculator at checkout.
Please use shipping calculator on the checkout page. Pickup at partner locations is free. Partners may or may not offer shipping options.
Most small parcels ship via USPS, DHL, UPS, or Fedex depending on size on destination. For larger orders that require freight, we can offer custom quote for shipping.
Shipping normally takes 3-8 business days. Most items are shipped within 1 business day.
We repair all types of smartphones available in the market including Apple, Samsung, HTC, Motorola, Blackberry, Nokia and Huawei smartphones.
Yes, no problem, please walk in to the store and bring your device.
Yes, there is generally a discount on multiple repairs on the same device when done at the same time. Give us a call or bring your device to us for a quote.
Yes, you can mail-in anything listed on our site. If you have any questions, call or email us and we will assist.
We only need the device itself. Do not include accessories, or original packaging as this will increase shipping cost.
We recommended that you do. The passcode is only used in order to test your device before and after the repair is done. Without the password, we may still be able to do repair, however, certain functions such us camera, Wi-Fi, and Bluetooth cannot be tested.
We do not need your SIM card, however, we cannot test certain functions of your device.
We do not recommend attempting to turn on your device. If the phone is able to be turned off, we recommend turning off. The sooner you bring the device to us, the better, as we will have a better chance of repairing it. If you are not able to make it to one of our locations, you may attempt to dry it out, and then bring or mail your device to one of our locations.
We recommend bringing device to one of our locations and having our technicians diagnose the problem.
Water damage repairs typically takes 24 – 72 hours to complete depending on the damage. Water damage can be extremely difficult to repair and damage can be thorough the damage is to the logic board and other components.
Yes, the responsiveness of the screen is due to the digitizer being cracked. Replacing the screen and digitizer correct this issue, should restore all touch functionality related to the drop.
You can tell if LCD needs to be replaced if screen behind the glass that you touch is bleeding, white, or has dead pixels. The glass controls the touch and the LCD beneath is what you see so if you are seeing more than just broken glass, you must switch out he LCD as well. In most cases, we replace both. Not certain? Just bring your phone in or send us a picture at email@example.com and we will attempt to diagnose.
Yes, the glass replacement service will replace the entire glass face, so the extent of the damage to the previous glass does not matter.