FAQ | Gadgetmates

Frequently Asked Questions

General Questions

Shipping Questions

We offer a 30 day return period on all our items unless otherwise specified. Please note if your item was shipped that we do not cover return shipping. Items must be returned in the same condition they were received. Items that are damaged or missing accessories are not eligible for return. If an item is defective, please contact as soon as you can to make sure the item is still in the return period. Please note that opened software, opened consumables, and special order items are not returnable.

Where do I return an item?

Returns must be done at the original pickup location. Please note that if you purchased an item from a partner, the return would be done to the same partner location. If an item was picked up at a GadgetMates location, then it can be returned to any GadgetMates location. If you chose to have an item shipped to you, please note that we do not cover return shipping.

What is local pickup?

We offer local pickup at our location and partner locations. Please note items are located at the location specified on the page and should be picked up at the specified location. Sometimes, items can be transferred for an additional fee. In some cases, transferring items may not be available.

Where do you ship to?

We ship most items anywhere in the domestic US. Please use shipping calculator at checkout.

How much does it cost to ship?

Please use shipping calculator on the checkout page. Pickup at partner locations is free. Partners may or may not offer shipping options.

What carriers do you use?

Most small parcels ship via USPS, DHL, UPS, or Fedex depending on size on destination. For larger orders that require freight, we can offer custom quote for shipping.

How long does shipping take?

Shipping normally takes 3-8 business days. Most items are shipped within 1 business day.

Repair Questions

Mail in Repair Questions

What types of Smartphones do you repair

We repair all types of smartphones available in the market including Apple, Samsung, HTC, Motorola, Blackberry, Nokia and Huawei smartphones.

I tried repairing my smartphone myself, can I still bring it in for repair or diagnostic?

Yes, no problem, please walk in to the store and bring your device.

I have multiple issues with my smartphone, can I get a deal on multiple repairs?

Yes, there is generally a discount on multiple repairs on the same device when done at the same time. Give us a call or bring your device to us for a quote.

Can I mail in any device for repair?

Yes, you can mail-in anything listed on our site. If you have any questions, call or email us and we will assist.

What should I include when I am shipping my device to you?

We only need the device itself. Do not include accessories, or original packaging as this will increase shipping cost.

Do I have to include my passcode with my phone?

We recommended that you do. The passcode is only used in order to test your device before and after the repair is done. Without the password, we may still be able to do repair, however, certain functions such us camera, Wi-Fi, and Bluetooth cannot be tested.

Do you need my SIM card?

We do not need your SIM card, however, we cannot test certain functions of your device.

Liquid Damage Service

Glass & LCD Replacement Service

What should I do if my device fell in water or other liquid?

We do not recommend attempting to turn on your device. If the phone is able to be turned off, we recommend turning off. The sooner you bring the device to us, the better, as we will have a better chance of repairing it. If you are not able to make it to one of our locations, you may attempt to dry it out, and then bring or mail your device to one of our locations.

My device was water damaged and seems to work fine except for one function, do I still need the full water damage service?

We recommend bringing device to one of our locations and having our technicians diagnose the problem.

How long do water damage repairs take to complete?

Water damage repairs typically takes 24 – 72 hours to complete depending on the damage. Water damage can be extremely difficult to repair and damage can be thorough the damage is to the logic board and other components.

My phone was dropped and the screen is unresponsive to touch, does the glass repair fix this issue?

Yes, the responsiveness of the screen is due to the digitizer being cracked. Replacing the screen and digitizer correct this issue, should restore all touch functionality related to the drop.

How do I know if I need the LCD repaired?

You can tell if LCD needs to be replaced if screen behind the glass that you touch is bleeding, white, or has dead pixels. The glass controls the touch and the LCD beneath is what you see so if you are seeing more than just broken glass, you must switch out he LCD as well. In most cases, we replace both. Not certain? Just bring your phone in or send us a picture at info@gadgetmates.com and we will attempt to diagnose.

The glass on my iPhone is completely shattered and is chipping off, is the glass replacement service all I need?

Yes, the glass replacement service will replace the entire glass face, so the extent of the damage to the previous glass does not matter.