Fix Truedepth Camera
Fix Truedepth Camera

If you’re having trouble with the TrueDepth camera on your iPhone, like Face ID not working, there are steps you can take to fix it. The TrueDepth camera is important for Face ID, Animoji, Memoji, and better photos. If you have issues with Face ID, Animoji, or other camera problems, you can try these steps to solve the problem. This guide will help you find solutions to get your TrueDepth camera working again.

Troubleshooting Your iPhone’s TrueDepth Camera

The TrueDepth camera on your iPhone is a complex piece of technology that powers Face ID, Animoji, Memoji, and more. If it stops working, it can be a major inconvenience. Luckily, there are several things you can try to fix the problem before resorting to a repair.

Common TrueDepth Camera Issues

The most common issue people encounter with the TrueDepth camera is Face ID failing to work. This can happen for a variety of reasons, such as a software glitch, dirt or debris on the camera, or a hardware problem.

Here are some other TrueDepth camera issues you might encounter:

  • Animoji or Memoji not tracking your facial movements correctly
  • Portrait mode photos not blurring the background properly
  • The front-facing camera not focusing correctly
  • Error messages related to the TrueDepth camera

Troubleshooting Steps

If you’re having trouble with your TrueDepth camera, try the following steps:

  1. Check for obstructions. Make sure there’s nothing covering the TrueDepth camera, such as a screen protector or case. If there is, remove it and see if that fixes the problem.
  2. Clean the camera. Gently clean the TrueDepth camera with a soft, lint-free cloth. Avoid using liquids or abrasive cleaners.
  3. Restart your iPhone. This can often fix minor software glitches that might be causing the problem.
  4. Update your iPhone to the latest software. Apple often releases software updates that fix bugs and improve performance.
  5. Reset Face ID. If you’re having trouble with Face ID, you can try resetting it. Go to Settings > Face ID & Passcode and tap Reset Face ID.
  6. Reset all settings. If none of the above steps work, you can try resetting all settings on your iPhone. This will erase all of your preferences and settings, so make sure to back up your data before doing this.

When to Seek Professional Help

If you’ve tried all of the above steps and your TrueDepth camera is still not working, you may need to take your iPhone to an Apple Store or authorized service provider for repair. They can diagnose the problem and recommend the best course of action.

Table of Troubleshooting Steps and Solutions

IssuePossible Solution
Face ID not workingCheck for obstructions, clean the camera, restart iPhone, update iOS, reset Face ID
Animoji/Memoji not tracking properlyCheck for obstructions, clean the camera, restart iPhone, update iOS
Portrait mode not working correctlyCheck for obstructions, clean the camera, restart iPhone, update iOS
Front-facing camera not focusingCheck for obstructions, clean the camera, restart iPhone, update iOS
TrueDepth camera error messagesRestart iPhone, update iOS, reset all settings

Basic Troubleshooting

Before diving into more complex solutions, start with these basic steps:

  • Check Your iPhone’s Orientation: Ensure that your iPhone, especially models before the iPhone 13, is held vertically while using the TrueDepth camera. This is crucial for optimal functionality, particularly for Face ID recognition​​.
  • Restart Your iPhone: Sometimes, a simple restart can resolve minor glitches. Press and hold the side or top button and the volume button until the “power-off” slider appears. Slide to turn off, wait for 30 seconds, then turn your iPhone back on​​.

Software-Related Fixes

  • Enable Airplane Mode, Then Restart and Update: Place your iPhone in Airplane Mode for about 30 seconds, then turn it off and back on. This can reset your connection to Apple’s servers. Afterwards, check for any available iOS updates in Settings > General > Software Update, and install if necessary​​.
  • Reset Face ID in Airplane Mode: Some users have resolved their TrueDepth camera issues by resetting Face ID while in Airplane Mode. To do this, delete your Face ID in the settings, restart your iPhone, put it in Airplane Mode, and set up Face ID again​​.

Advanced Troubleshooting

  • Reset All iPhone Settings: Go to Settings > General > Reset > Reset All Settings. This action will erase all customized settings but can potentially resolve deeper software issues affecting the TrueDepth camera. Remember, this step does not delete personal data like photos and messages​​.
  • Restore Your iPhone via iTunes: If the problem seems to be software-related, restoring your iPhone through iTunes might help. Avoid using your backup when restoring, as corrupted backup data can perpetuate the issue. If the problem persists after setting up your iPhone as new, this indicates a hardware issue​​.

Hardware-Related Issues

  • Visit an Apple Store: If you suspect the TrueDepth camera issue is due to faulty hardware, your best course of action is to visit an Apple Store or an authorized Apple service provider. They can diagnose the issue accurately and suggest the appropriate repair or replacement options​​.


  1. Is it safe to reset my iPhone settings to fix the TrueDepth camera? Yes, resetting your iPhone settings is safe. It won’t delete personal data like photos and messages, but will reset system settings to their defaults.
  2. Can software updates impact the TrueDepth camera functionality? Yes, software updates can both resolve existing issues and, less commonly, introduce new ones. Always keep your iPhone updated to the latest iOS version.
  3. What should I do if none of these solutions fix my TrueDepth camera? If you’ve tried all these steps and the problem persists, it’s best to consult with Apple’s technical support or visit an Apple Store for professional assistance.
  4. Can the TrueDepth camera be affected by the way I hold my iPhone? Yes, especially in models prior to the iPhone 13, holding the iPhone in the correct orientation (vertically) is important for the TrueDepth camera’s functionality, particularly for Face ID.
  5. Will resetting Face ID in Airplane Mode delete my data? No, this process only resets the Face ID settings and does not affect your personal data.
  6. Is restoring my iPhone via iTunes a complicated process? Restoring your iPhone via iTunes is a straightforward process, but it requires a computer with iTunes installed. Follow on-screen instructions carefully during the process.
  7. How do I know if my TrueDepth camera issue is software or hardware-related? If the problem persists even after a software update or reset, it’s likely a hardware issue. In such cases, professional diagnostic help is recommended.
  8. Does resetting all settings affect my Apple ID or iCloud? Resetting all settings does not log you out of your Apple ID or iCloud. It only resets system settings like Wi-Fi networks and screen brightness.
  9. Can I fix the TrueDepth camera myself if it’s a hardware issue? Hardware issues with the TrueDepth camera are complex and are best handled by Apple’s trained technicians.
  10. If I restore my iPhone as new to fix the TrueDepth camera, can I restore my data later? Yes, if you have a backup, you can restore your data after setting up your iPhone as new. However, ensure that the backup is not corrupted to avoid repeating the issue.

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