iCloud Locked iPhone

Dealing with an iPhone Activation Lock can be challenging, but it’s a solvable issue. Here’s a comprehensive guide on how to address it:

Understanding iPhone Activation Lock

The Activation Lock is a security feature in iPhones linked to Apple’s iCloud service. It’s designed to prevent anyone else from using your iPhone if it’s lost or stolen. It activates automatically when Find My iPhone is turned on.

Step 1: Enter the Correct Apple ID and Password

Step 2: Contact the Previous Owner

  • For Pre-Owned iPhones: If you purchased the iPhone second-hand, contact the previous owner to enter their Apple ID and password.
  • Remote Removal: The previous owner can remotely remove the Activation Lock by accessing iCloud.com, selecting ‘Find My iPhone,‘ choosing the device, and clicking ‘Remove from Account.

Step 3: Proof of Purchase

  • Visit an Apple Store: If you have proof of purchase, make an appointment at an Apple Store. Show them the proof of purchase, and they can help remove the Activation Lock.
  • Required Documentation: Ensure you have a valid proof of purchase showing that you legally bought the iPhone.

Step 4: Using Apple’s Support

  • Contact Apple Support: If you’re unable to resolve the issue yourself, contact Apple Support. They can provide guidance based on your specific situation.
  • Verification Process: Be prepared to verify your identity and provide any requested information about the device.

Understanding Legal Implications

  • Legal Ownership: Ensure that the iPhone is legally yours. Activation Lock is a theft deterrent, and attempting to bypass it on a device you don’t own is illegal.
  • Receipt and Documentation: Always keep your purchase receipt and documentation safe, as this can be crucial in proving ownership.

Avoiding Future Activation Lock Issues

  • Regular Backups: Regularly back up your iPhone to ensure you don’t lose important data.
  • Record Your Apple ID: Keep a record of your Apple ID and password in a secure place.

What Not to Do

  • Avoid Suspicious Services: Be wary of third-party services that claim to bypass Activation Lock. Many are scams and can further compromise your device’s security.


Activation Lock is a vital security feature, but if you’re the legitimate owner of the iPhone, these steps can help you regain access. Remember, the best approach depends on your specific situation, such as whether you’re the original owner or you’ve purchased the phone second-hand.


  1. Can I bypass Activation Lock without the original owner’s Apple ID? Legally, no. The purpose of this lock is to prevent unauthorized access.
  2. How long does it take Apple to remove Activation Lock? It varies. If you have proof of purchase and visit an Apple Store, it could be done relatively quickly.
  3. Will a factory reset remove Activation Lock? No, factory resetting the device does not disable Activation Lock.
  4. Can I remove Activation Lock remotely? Only if you are the original owner with access to the associated Apple ID and password.
  5. Is Activation Lock different from iCloud Lock? No, Activation Lock is part of the Find My iPhone feature in iCloud and serves the same purpose.

Remember, always approach Activation Lock issues legally and ethically, respecting the security features Apple has put in place to protect users’ devices.

Eric Chan

Hi! I’m Eric and I work on the knowledge base at GadgetMates.com.  You can see some of my writings about technology, cellphone repair, and computer repair here.

When I’m not writing about tech I’m playing with my dog or hanging out with my girlfriend.

Shoot me a message at ericchan@gadgetmates.com if you want to see a topic discussed or have a correction on something I’ve written.

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